Cancellation and Refund Policy

Before a clinician reviews you

Your payment method is authorized, not charged, when you submit an assessment. You can cancel from the portal at any time before a clinician approves your plan and nothing is charged.

If you are not approved

You are not charged. The authorization is released automatically.

After approval

The program fee for the current period is charged when your plan is approved. Medication and laboratory fees are charged by the pharmacy or laboratory when the order is placed. Medication that has been dispensed cannot be returned, in line with federal and state pharmacy law.

Subscriptions

Monthly plans renew automatically. Cancel from the portal at any time; cancellation takes effect at the end of the current billing period and you keep access until then. We send a reminder 7 days before each renewal. If you cancel within 24 hours after a renewal and have not used any services in the new period, we refund that renewal in full.

Mistakes

If we get something wrong, we make it right. Email care@pamorahealth.com and a person will respond within one business day.